We introduce and refresh the definition and scope of neurodiversity, then explore the common conditions. Once we have defined each of the conditions we then delve into the common strengths and challenges. You will also learn about the importance of neuro-inclusion.

Neurodivergent individuals, often face challenges while travelling. For instance, the bustling environment of a transportation hub or the sensory inputs during travel can trigger anxiety and discomfort. These difficulties may occur during waiting periods, when faced with unexpected disruptions, or due to overwhelming sensory stimuli. In this exploration, we will deeply delve into these specific areas, including the experience of queuing and waiting in the context of passenger travel. We provide practical guidance and strategies to alleviate these challenges and create a more neuro-inclusive travel experience.

Things can go wrong, and it's not always the passenger carrier's fault. However, how you deal with that disruption can put neurodivergent passengers at a disadvantage. We would like to share with you some practical techniques to support neurodivergent people who rely on your service. This includes providing information in a clear and accessible manner, ensuring it is displayed at the right time and in the right way, as well as training staff to ensure that they are knowledgeable and empowered to make neuro-inclusive adjustments.

It is essential to prioritise the ability of neurodivergent travellers to embark on their journeys at times that accommodate their sensory and individual needs. However, travel cards frequently impose time limitations. Furthermore, specific times of day are characterised by an influx of commuters, and certain days, such as Friday nights, can be particularly overwhelming on certain routes. Here we share guidance and strategies to ensure that travel is inclusive and considerate of neurodiverse individuals.

Given the right information, neurodivergent passengers can effectively plan and adapt their travel arrangements. However, such information is often challenging to find and access. We share best practices related to providing details about journeys and options for greater flexibility. Additionally, digital timetables may not be consistently available, and a clear understanding of the route and required stations or stops is essential. We also share inclusive techniques and practical advice to enhance the accessibility of travel for all individuals.

Ensuring accessibility for all passengers, including those who are neurodivergent, is crucial in transportation systems. This includes paying attention to the clarity and visibility of signage throughout the entire journey. Whether it's a temporary bus stop, a tube or train platform, or departure points, signage needs to be prominent and easily understandable. We share with you some practical guidance on how to make this neuro-inclusive. Additionally, we also share guidance on how to support neurodivergent passengers, it's important to provide specific guidance on signage design and placement. For example, using clear and unambiguous language, incorporating visual aids, and ensuring consistency in signage across different locations can significantly enhance the experience for neurodivergent individuals. We also support your knowledge of the importance of clearly marked departure points and numbers that can alleviate uncertainty and anxiety. By addressing these aspects and sharing techniques and practical guidance, you will be able to create an environment that promotes independent and stress-free navigation for neurodivergent passengers, positively impacting their overall well-being.

Neurodivergent people may accidentally purchase the wrong ticket due to their neurodivergence and should not be penalised with fees as a result when they wish to transfer date etc. These fees are often referred to as the "ADHD tax" or ‘neurodivesity tax’due to the extra costs associated with a neurodivergent condition. We will explore why this is a challenge and what can be done to make this neuro-inclusive. Additionally, we will discuss how sometimes a ticket will not be used because of overwhelming anxiety, such as for those with autism, and we will explore what can be done to make this neuro-inclusive, offering some other related practical guidance too.